Conflict Resolution Skills -CORA Good Shepherd - Event Information
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Participants will learn conflict management skills and develop an understanding that (1) conflict is normal, (2) how we deal withconflict determines the outcome, and (3) there are positive ways to handle conflict.
Topics covered include:
• Introduction to Conflict Resolution: What is conflict?
• Conflict management styles and self-assessment
• Communication skills
• Perceptions and attitudes
• Six-step conflict resolution process
Date: April 28, 2023
Time: 12:00 p.m. - 3:00 p.m.
Act 48: 3 hours will be awarded
Registration is not available for this event at this time.